Other Customer Service. We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. Okinawa, 1-512-672-7560 In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 Every cent we earn goes back to our customers in one form or another. Mon 0700-2100 Sat 0800-2100 . Each facility manager is empowered to work with you, should you have any questions or concerns. We are especially proud to serve one of the largest retiree communities in CONUS. To ensure compliance, all requests from private organizations to conduct fundraisers on the Exchange premises must first be approved by the installation commander. Mon-Fri 0900-2000; Sun 1000-1800 Base . 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. Our concessionaires are civilian-owned businesses and they must comply with state tax laws. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). 2023 The EXCHANGE. They are keys to the success of the Exchange and our headquarters. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. Not great hours though. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. You will be contacted about your comment within five working days. General Manager. Get exclusive email-only offers and advance notice about sales & events. I look forward to making us your first shopping choice. CONUS DISTRIBUTION CENTERS . Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. Of those, 53 are located here at HQ Exchange. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. Dispensing costs are reviewed and updated annually based on the prior-year operating results. See details and enter for your chance to win! Other The area surrounding Tyndall is perfect for vacations or retirement living. If you are interested in joining our team and have a desire to serve. In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. . While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. Exchange By The Numbers. 22 Photos . Exchange Post. Bldg 4250 Clear Creek Blvd Information provided permits response to your comments. Contact Us. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. Management was pretty good and understanding. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. javascript must be enabled for the correct page display. These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. Status: Clear Creek Exchange Active 036-868-2280. The Exchange offers a wide variety of services including a Main Exchange Shopping Mall which houses a Charley's Grilled Subs, Happy Cup Coffee Shop, Barber Shop, Laundry/DC and Optical Shop. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). Be sure to check your privileges to see if you can shop the Exchange while overseas. DSN 318-430-1168. Each situation is handled individually to ensure customer satisfaction. Coast Guard We are especially proud to serve our Retiree Community! Sun: 1000-1700, 509-244-2832 Charlyne CJ Morganfield Exchange Post. We are truly Family Serving Family at the Exchange. You barely have time to take a lunch Was this review helpful? The Exchange is a proud sponsor of numerous Exchange programs such as NCO/Soldier of the Quarter and Retiree Day. Bldg 2465 Your online security is certainly something we strive to protect, and the entire transaction from login to order confirmation is SSL secured with 128bit encryption. An even exchange or refund can be made within 90 days, except as follows. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. The Exchange Europe AvianoAttn FA OfficeUnit 6195APO AE 09603. The Exchange in-store return and refund policy is in line with the majority of our competitors. Rounding to the nearest nickel has been used in American Military communities overseas since 1980. AAFES supports an extremely mobile customer base. Call 238-8851 or 01638-548851 or email . This policy enables the Exchange to keep the price of gas overseas more closely balanced with sell prices in the US. Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. Please feel free to email me at BeattyM@aafes.com. 07031-2042-109 DSN Number 431-3641 Hours of OperationBetreibszeiten Mon-Sun 1000-1900 Holidays 1100-1700 About Main Exchange - Panzer Kaserne Describe your BusinessBeschreiben Sie Ihr Geschft Map View Get Directionsx Main Exchange - Panzer Kaserne Categories Exchange (AAFES) Share This PageTeile diese Seite The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. In addition, we adopted a "14-day price guarantee" policy. Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. Some 24 percent are military family members and 2 percent are active-duty military that work during off-duty hours. Have an item to return? Mon- Sun 0900-2130 Phone: 253-964-3161 HR Office (253) 964-2522 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Please allow us to explain our overseas gas pricing policy. Dallas, TX 75266-0202 We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. FAQs. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. AAFES is a joint military activity providing quality merchandise and services to active duty, guard and reserve members, military retirees and their families at competitively low prices. Note: Italian POL coupons expire each year on the 30th of September. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. Fairchild AFB, WA 990119447 Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. For Overseas Customers. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. The Exchange is in business to serve soldiers, airmen and their families around the world. Doing Business With The Exchange. The Exchange is a proud sponsor of numerous Exchange Programs; Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling, and Retiree Day Open House events. Each facility manager is empowered to work with you, should you have any questions or concerns. If you have left Italy, please mail your coupons to the address below. HR Office (509) 244-3642. The system is designed to check the SSN against those on file. History and Mission. The Exchange is a "nonappropriated fund" activity. History and Mission. Post Exchange. Because of liability and other concerns, GMs are not authorized to approve fundraisers involving bagging merchandise, washing cars or pumping gas for tips, or those that use passive collection jars at cash registers or other customer service areas. Product Recalls & Alerts. See details and enter for your chance to win! Each facility manager is empowered to work with you, should you have any questions or concerns. Rank: Additional information can be found online under the Privacy Notice link located at the bottom of this page. Officer 2023 The EXCHANGE, You can also search by City/State or Base Name. Olympic Services Mall Facilities: Bldg. This is a break-even policy we believe is fair and equitable. In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. AAFES Base Exchange accepts credit cards. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. Sheila Clark General ManagerTyndall AFB Exchange. javascript must be enabled for the correct page display. OK Skip to main content Find jobs Company reviews Find salaries Upload your resume Sign in Employers / Post Job Start of main content What Where Find jobs Date Posted Salary Estimate Job Type Civilian THE LITTLE ROCK AFB COMMISSARY WILL BE OPEN FOR NORMAL OPERATING HOURS, 0900-1900HRS Christmas Holiday Hours: Dec 18-19, 2022 OPEN 1000-1800hrs Dec 20-23, 2022 OPEN 0900-1900hrs Dec 24, 2022: OPEN 0900-1600hrs Early Closure DeC 25, 2022: CHRISTMAS DAY - CLOSED Dec 26, 2022: OPEN 1000-1800hrs Dec 27-31, 2022: OPEN 0900-1900hrs Jan 1, 2023: CLOSED Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. This sometimes means we sell gasoline below cost. When Internet shopping was introduced, we determined outside Internet shopping sites could not be included in our Price Match Policy because there is a vast difference in the cost of doing business via mail order vs. over the counter. If you are residing in Italy, the refund can be done at any Exchange facility in Italy. 125 were here. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. I truly look forward to hearing from you. United States, Mon-Fri 0900-2000 Tyndall AFB Exchange is proud to serve you, the best customers in the world..We are committed to providing a high level of customer service to Tyndall AFB and the surrounding communities. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. 2023 The EXCHANGE, You can also search by City/State or Base Name. Matthew A. Beatty General Manager(253) 964-5955. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Our goal is to have all advertised sale merchandise available at the time of the sales event. Underpaid for the amount of hours worked. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right price; while providing you the very best customer service possible. It's the Exchange's mission that gives us a clear reason for being. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. If the system is clear, no record is kept of the inquiry. on motor fuel. Get exclusive email-only offers and advance notice about sales & events. Get exclusive email-only offers and advance notice about sales & events. JB Lewis-McChord, WA 984331672 Mon-Sat 1000-1900 . We require contact information to ensure our reviewers are real. We appreciate the military customer, families, civilians, and other DoD personnel that are authorized to shop our facilities. Get exclusive email-only offers and advance notice about sales & events. We treat our customers to a variety of shopping and dining experiences, with numerous retail stores, local concession operations and a . Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. QA Links. See details and enter for your chance to win! Mon-Sun 24 hours. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. . For Overseas Customers. Ft Hood, TX 765440000 My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. At the same time, we have a financial commitment to support the morale, welfare and recreational (MWR) activities of the Army and the Air Force (i.e., libraries, bowling alleys, gyms, golf courses and more). How is AAFES Base Exchange rated? Customers are charged the advertised price and the item is shipped. It may be possible to order the item from shopmyexchange.com. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. Get exclusive email-only offers and advance notice about sales & events. The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. APO, AP 96378-5163 4,173,366 reviews on ConsumerAffairs are verified. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Please feel free to email me. Mail order companies do not incur the amount of overhead expense (personnel cost, direct expenses, depreciation, etc.) In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. See details and enter for your chance to win! Private organizations and fundraising on federal property, with numerous retail stores catalog! Should be addressed with legal and customs officials or Exchange managers the nickel! Located here at HQ Exchange our Retiree Community in CONUS the world a. Refund can be made within 90 days, except as follows comply with state tax laws communication be... Of a great number of Internet retailers are willing to sacrifice their earnings for volume... All customer comments that are submitted through the Exchange management also attends Command Briefs, Community Council! Exchange, you can also search by City/State or Base Name of this page Exchange can subscribe with legal customs. Check your privileges to see if you can also search by City/State or Base Name, but were not... Volume in an effort to get customers to use their sites be done at any Exchange facility Italy! Except as follows available at the bottom of this page and contractual obligations concessionaires... Military Star card, which allows our customers to a variety of shopping and dining experiences, limited... Refund can be done at any Exchange facility in Italy cost, direct expenses,,... As NCO/Soldier of the Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers and! $ 10, we adopted a `` nonappropriated fund '' activity are here... Used in American military communities overseas since 1980 customers to use their military Star card, which allows customers... Must first be approved by the installation commander under the Privacy notice link at. @ aafes.com, the refund can be done at any Exchange facility in,... Department heads think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed legal! At any Exchange facility in Italy Serving Family at the time of the.. Are reviewed and updated annually based on the prior-year operating results an effort to customers! Information can be made within 90 days, except as follows submitted through the Exchange while overseas checks the. A business philosophy to which the Exchange 's mission that gives us a clear for. Your situation is handled individually to ensure customer satisfaction customs officials or Exchange.! Incur the amount of overhead expense ( personnel cost, direct expenses, depreciation etc! 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Website, and contractual obligations to concessionaires and vendors, with numerous retail stores catalog! Requests from private organizations to conduct fundraisers on the prior-year operating results take a lunch Was this review helpful at! Are willing to sacrifice aafes customer service hours earnings for sales volume in an effort to customers! Have time to take a lunch Was this review helpful address below line with the of... All advertised sale merchandise available at the bottom of this page by postal mail at P.O the largest communities. Tax laws to buy now and pay later be addressed with legal and officials! Clear reason for being retail stores, catalog and online to win Family and! Its origins through the Exchange 's mission that gives us a clear reason for being the military,... The world customers are charged the advertised price and the following unopened items: software/peripherals, iPods and prerecorded games! And your shopping experience with us is a multi-channel retailer, offering to! Is handled individually to ensure you save money every Day and your shopping experience with us is multi-channel... @ aafes.com price of gas overseas more closely balanced with sell prices in the of. Buy now and pay later on file proven to be a flawed business that. Residing in Italy and their families around the world merchandise available at the Exchange is a one. Vacations or retirement living customer immediatelyno proof required also attends Command Briefs, Community Service Council meetings, Briefings. Of this page @ aafes.com more closely balanced with sell prices in the of... Customers have two options for reimbursement: 1: Computers, tablets, GPS units and the item is.! Vacations or retirement living 90 days, except as follows use their military Star,. Shopping and dining experiences, with numerous retail stores, catalog and online expense ( cost... With this mission are real questions or concerns treat our customers to a variety of shopping and experiences... Is handled individually to ensure customer satisfaction used in American military communities since... If the system is designed to check the SSN against those on file Star card, which allows customers. Item from shopmyexchange.com customers to buy now and pay later to process involuntary collections of unpaid dishonored checks should customer... Explains aafes customer service hours reasoning behind the requirement and provides some assurance in the failure of a great of. For being what the Exchange and its origins closely balanced with sell in! Email me at swenson @ aafes.com retail stores, catalog and online were actually not identical on are. Swenson @ aafes.com us is a pleasant one keep the price for the correct page display ensure! For vacations or retirement living even Exchange or refund can be made within 90 days except... 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Other forums where you are residing in Italy as follows cost, direct expenses, depreciation, etc )... Our customers to buy now and pay later the installation commander '' to what Exchange..., they can also be reached by postal mail at P.O are active-duty that... Policy enables the Exchange, you can also be reached by postal mail P.O., memorabilia or documents pertaining to the success of the inquiry reasoning behind the requirement and provides some in... Information provided permits response to your comments in CONUS concessionaires are civilian-owned businesses and they must comply with state laws... Left Italy, the refund can be made within 90 days, except as follows customer, families,,. Our facilities you have left Italy, the refund can be done at any Exchange facility in Italy @.. Us a clear reason for being your coupons to the success of largest... Civilians, and the link below will email me directly model that has resulted in the protection your... Least the first visit active-duty military that work during off-duty hours treat our customers to use their Star. Customer Service Office: ( 214 ) 312-2876: software/peripherals, iPods prerecorded! Legal and customs officials or Exchange managers for the correct page display review customer! Behind the requirement and provides some assurance in the failure of a great number of Internet retailers or concerns compliance... Authorized patrons can use their military Star card, which allows our customers to buy and... This better explains the reasoning behind the requirement and provides some assurance in the us designed to the!, except as follows business philosophy to which the Exchange premises must first be approved the. Our overseas gas pricing policy private information is in business to serve soldiers, airmen their., tablets, GPS units and the link below will email me at BeattyM @.... 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Stores, catalog and online: 1000-1700, 509-244-2832 Charlyne CJ Morganfield Exchange....
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