Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Restart your device, and if the light is still red, contact us. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 30-05-2020 Check your cables. If it's your broadband activation day, it can take until midnight for this to happen. 30-05-2020 Your broadband username or password is wrong, and your Hub can't connect. Your Hub will return to normal mode after a few minutes. Try switching your device off and on. Your Hub is connected to the EEmobile network via Hybrid Connect. If you get stuck, see your hub's set up guide. A steady blue means that the Hub is connected to your broadband. Thanks again for the help - I have checked all / all look ok. Second, check that you havent got a Wait for at least three minutes for it to turn blue. Tech Advisor helps you find your tech sweet spot. When you first plug in your hub, it'll take about four minutes to synchronise. If this doesn't fix it call 0800 111 4567. Turn it off and then on and try again. 22h52, Stats show you are connected to the internet, on Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). I have just tried that and the light on the router has gone orange and is showing a red b now. We'd like to help so please get in touch. It might be a router firmware issue with an easy fix. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Turn your Hub on and off using the power button and wait a moment. Broadband light is blue, but I can't connect to the internet. At the end it will raise a fault for you. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If it stays orange use the Contact us link at the bottom of the page. 11:33 PM. Not a very joined up response but some of the staff were very nice to deal with. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Purple: The Super Hub is in modem mode. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. 31-05-2020 Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. There are also four ethernet ports and a USB slot. Weve listed some expert tips to help you fix the problem quickly. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Open a web browser and follow the on-screen help wizard to get connected. On Monday no lights on the Openreach modem were on. If it's disconnected, click connect. When the hub's lights are on, it's ready. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Thanks, on BT have an engineer due to attend in around 3 weeks time. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. 22h19. Engineer said there must have been a line fault. 1:43 PM 12h58, on The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Re: BT Hub - Blue light on but no internet on any devices. If it's still not working the use the Contact us link at the bottom of the page. best broadband deals. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Thanks for the reply. Click on advance settings and enter the router password. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. You can check for network problems by selecting "Check service status" on the app home screen. The "Ready" light: This should be on 24/7. online troubleshooter. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. appears to be unstable / he is worried things might drop out again. Wireless security is switched off for one or both wireless channels. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Parkes94, newportpaul. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. When you first plug in your hub, the hub will take about four minutes to synchronize. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Hmm. The BT Home Hub 5 is capable of dual AC Wi-Fi. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. switch it back on again via the Hub Manager. The PC / wireless printer work fine via the hub wifi network. In a web browser type 192.168.1.254 in the address bar and press Enter. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Do you get a dial tone? I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. You can switch it back on again via the Hub Manager. Take a look at our suggestions below. Now for PAIRING, Open G Hub Application, go . It has been hard to convince them it is not my issue. If this doesn't fix it contact the technical helpdesk. I have reset hub etc - still no internet. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on No light means that it's connected successfully. You should receive updates from DPD. Your Hub is connecting to another wireless device using WPS. Monthly cost changed on Tuesday - no internet since then! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Light on router is blue but no internet connection! You can find this on the reference card on the back of the router. The lights will appear in this order: Other lights that you might see Did this help? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. 13h59. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Have you received an email advising that your fibre broadband's gone live? If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Trying to work out your BT hub orange light from your BT hub green light? if BT is down in the local area. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. 2 users liked/thanked this post: Smart setup is shown in the picture you posted in message 5, click to disable. If there are no lights, check the power cable is in firmly, and connected to the mains. Your internet woes might be caused by some bad wiring in an extension cable or something else. Any help very much appreciated. You can also check the order tracker on My BT to find out where your Mini Hub is. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 This can take up until midnight on the day we switch your broadband. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Turn it off and on then try again. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). 31-05-2020 Has your broadband been activated? If you do notice these drops becoming more frequent please get back in touch and we can go from there. Using the Power button, turn your Hub off and then on again. If this doesn't work check the status of the lights (see below). 12h58. When you first plug in your hub, the lights will appear in this order. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. VPN connection enabled on your device. Please can you help me? I have got a PC plugged direct into the hub - again no internet. This is my personal Community Forum account to help out around these parts while I'm at home. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Press the Restart button on the back of your Hub. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Orange light. 30-05-2020 I have connected to master socket but this makes no difference. make sure your device is connected to the WiFi network. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. His main beats include VPN services and antivirus. . How does the speed test look? The issue may be with your internal telephone extensions, rather thanthe phone line itself. Press the Restart button. Make sure your Mini Hub is turned on and charged up or plugged in. I don't know what the 01733 fault was or when is started. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Check the power cable is correctly inserted. Log in to your account and we'll run tests to check for any connection problem you're having. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Flashing red and blue: The router is connecting to a device via WPS. Many connections problems can be resolved by turning your BT Hub off and on. We steer you to products you'll love and show you how to get the most out of them. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. There's a problem. Don't worry if you don't have full signal. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. on Once entered click on continue to advance settings. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. If it's flashing red, it didn't connect - give it a couple of minutes and try again. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Login with your admin password from the back of the router, Change the password to your account password. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Look for a tab that says disconnect and click on it. You can switch it on via the Hub Manager. The test socket is your main socket. Click on your model of Hub to find out what the lights mean. Just unplug the power cable, wait a few seconds and plug it back in.) Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. on On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Use the Power button to turn your Hub off and on again. Plug your Hub directly into this and see if it gets an internet connection. on The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. We had the one about the phone on the 19th. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 16h24. I have reset hub etc - still no internet. The default setting is to merge the two together so you see only one network name. 23h09, on For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? The type of message I get (Ipad example) - is safari could not open page as server stopped responding. 31-05-2020 23h08. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Ive read some posts about changing the password but cant see how that would make a difference. 17h47. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 The Hub was fine / everything in the house was fine - it was a line fault. Hub is connected to broadband but can't connect to the Internet. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 31-05-2020 I am sure this is a upstream issue / not local to me. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. when you dial 1470 17070? Find your broadband network login details. 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