You may print your bill statement right from your home or business. Credit/ Debit Cards only same day posting if paid before 4:30 p.m. Fees No fee if paying by Check, cash or Money Order. Additional payment locations and online options are available atwww.fpua.com. The drive-thru will remain open regular hours of Monday through Friday, 8 am to 5 pm. As the Coronavirus pandemic continues to evolve, Fort Pierce Utilities Authority (FPUA) is closely following our Pandemic Response Plan, as well as requirements set forth by National, State, and local government agencies. Must also provide a voided check. . If the Customer elects to discontinue Budget Billing, or is terminated from the program for nonpayment, theft of service, or a returned check, any unpaid balance for utility services will be applied to the Customers account. FPUA accepts most major credit card payments through Online Services to pay your bill online. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. The water in the more than 100 units at Pine Creek Village, finally came on Friday morning. Offered at zero percent (0%) interest, this payment program allows you to finance your past due balance without interruption of service. Copyright 2019-2020 Fort Pierce Utilities Authority, Florida Municipal Power Associations (FMPA). Electric & Gas Engineering is also tasked with planning for future growth and changes to our systems as a technology and/or laws and regulations change. FPUA has implemented multiple measures to help our customers during this crisis such as suspending disconnections and waiving penalty and late fees for all of our customers. This is the first phase of St. Lucie County CARES Act funding which is going directly to residents. Have your face painted by Masquerade Expressions. Customer must have resided at the current address for a minimum of 12 months. This convenient option eliminates the necessity of coming to one of our locations to make payments. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. Customers must enter doors on the east side of the building and exit doors on west side of the building. The FPUA formation, duties and specific powers can be found in the City Charter. Beginning tomorrow April 7, 2020 and until further notice, FPUA will be extending the drive-thru hours from 7:30 am to 5:00 pm, Monday through Friday. All payments made through the Kiosk are credited to your account within minutes. Utility Service Policy; FAQs; Customer Service Forms. 2300 Virginia Avenue Fort Pierce, FL 34982 772-462-1100. Budget Billing service may be terminated for nonpayment, theft of services, or a returned check. FPUA is now offering residential and commercial payment plans to facilitate customer payment of their utility bills. Bill Payment Options - Fort Pierce Utilities Authority Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's With social distancing and occupancy guidelines in place in our lobby you can avoid wait times by calling 772-466-1600 to schedule an appointment with a customer service representative. We urge all FPUA customers to continue to make regular payments to avoid creating an unmanageable past-due balance. Contact Us Pay My Bill Apply For Service. If you have questions about the program, call the St. Lucie County CARES Public Information Line at 772-462-1705 or emailcomm_info@stlucieco.org. The Customer Service Lobby located at 206 S. 6thStreet has re-opened with protective measures in place designed to protect the health and safety of FPUA customers and staff. Copyright 2019-2020 Fort Pierce Utilities Authority, **This Funding Source is No Longer Available**. Customer must complete the Budget Billing Authorization Form. This department is also responsible for the transmission and distribution of electric power from internal and external power sources to the customer. Fort Pierce Utilities Authoritys (FPUAs) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. The Call Center can be reached at 772-466-1600, ext. This one-time assistance of up to $4,000 can be used for: For residents seeking assistance visitwww.recoverstlucie.orgfor additional information, eligibility criteria, and application. More:St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce. Pay by Text. Start, Stop, or Transfer Service Notify FPUA of your service needs and schedule your service request at your convenience. Dry hands with a clean towel or use a warm air hand dryer. We agree with the Boards decision to give customers additional time to bring their accounts current, take advantage of FPUA payment plans, or seek funding assistance, said John Tompeck, Director of Utilities. Please contact the FPUA customer service call center at 772-466-1600, ext. Maintain social distancing guidelines of 6 feet or more. Pay by Text. *Service disconnects for non-payment will resume on Monday, July 27, 2020. FPUA will resume assessing late fees on July 27, 2020. Published: Nov. 18, 2022 at 2:55 PM PST. These categories are ranked against standards set by the Public Power Communities across the nation. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. Avoid touching your eyes, nose, or mouth with unwashed hands or after touching surfaces. 3900. Customers making utility payments can do so at the Kiosk or the payment Drop Box located on the west side of the building at 206 South 6th Street. Payments are posted the same day mail arrives in the Utilities Office M-F excluding holidays. Mustard Seed can be reached at 772-465-6021. We work closely with Electric Engineering, advising them of needed system extensions or upgrades, assisting with the planning and design of those systems. jdoe@fpua.com) being used 100.0% of the time. Payment plans with 0.0% interest will be available to assist customers who have accumulated a past-due balance during this pandemic. State-of-the-art technology helps us identify problems before they occur, and allows us to re-route power to minimize customer outages. Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. 3900. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. Website Design by Granicus - Connecting People and Government. Fort Pierce complex without water after owner fails to pay utility bills, DeSantis seeks to permanently ban mandates on COVID vaccine, masks, Belle Glade woman killed after vehicle crashes into canal, Antisemitic messages, Nazi swastika projected on downtown building, Body found in wooded area of Okeechobee County, 8 people shot, 1 critically, at Fort Pierce park, Memorial to honor 17 victims killed in Parkland school shooting, Man shot on front porch of his Port St. Lucie home, Gators QB signee asks for release amid NIL mess, Person of interest identified in deadly Fort Pierce park shooting, 15-year-old riding bike to school hit by car in Port St. Lucie. You can be assured we will respond in an expeditious manner to restore the power. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. Manage My Account View your current utility bill, previous bills and pay your utility bill all in one convenient location. There is no additional fee for this service, if you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. Budget Billing applies to all services appearing on utility bills. Line crews reporting to this location maintain and improve the system, respond to customer requests and/or outages to provide affordable, safe, and reliable service to our customers. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. The Electric Transmission and Distribution Department is responsible for the operation, construction, and maintenance of our electrical system in order to provide safe, timely, and reliable service. At the end of the 12-month period, any balance due or credit will be carried over to the next 12-month period and figured in the Customers new calculation. Additionally, a portion of the funds is available as reimbursements to local governmental agencies that spent funds on preventative measures relating to COVID-19. FPUA will closely monitor the coronavirus situation daily and recommendations from the Centers for Disease Control to determine a re-opening date. The RP3 program measures each of the following categories of a utilitys operation: Reliability, Safety, Workforce Development, and System Improvement. - Manage notification subscriptions, save form progress and more. If FPUA personnel does enter the home or business, please adhere to the social distancing guidelines of 6 feet or more. The predetermined monthly bill will be based on the average of their actual utility bills during the prior 12 months, plus an additional percentage to cover any overages. Fort Pierce Utilities Authority (FPUA) remains committed to helping our customers and our community by providing reliable essential services during the COVID-19 Pandemic. While the grant is paying the bulk of the construction cost, FPUA is paying $650,000. 59-1290; 2 of Ch. We are continuing to suspend all service disconnections for non-payment until further notice, however, we urge all customers to continue to make regular payments to the best of their ability. Headquarters 206 S 6th St, Fort Pierce, Florida, 34950, United States (772) 466-1600 Fort Pierce Utilities Authority Profile and History Fort Pierce Utilities Authority (FPUA) is a local municipal or public power utility. Eligibility criteria must be met and funding is limited for this one-time assistance. Customer must have a current balance with no past due account balance. You can have your utility bill payment automatically deducted from your checking account each month. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). COVID-19 Residential Payment Program offers residential customers the to finance their balance upto 12 months to pay at zero percent (0%) interest. Responsible for engineering, designing, permitting, inspection, and construction management of major repairs, system upgrades, and construction of new facilities for the Electric Transmission/Distribution and Gas Systems. - Manage notification subscriptions, save form progress and more. We are announcing the availability of the COVID-19 Payment Program. Public Utilities; About Us. The city of Fort Pierce offered a one-time check to residents who need help paying their utility bills. Fort Pierce Utilities Authority's (FPUA's) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. Funds raised support education programs and local scholarships. Customers can make payments at the 24-hour Kiosk located on the west side of the building. Our guidance for decision making is primarily the Centers for Disease Control (CDC) and the St. Lucie County Department of Health.FPUA is taking the following steps to make sure that we continue to serve you and protect the health and safety of both our customers and staff. Admission is always FREE at Friday Fest and there is always plenty of food, music, and activities for all ages! As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including: For additional information please call FPUA Customer Service at 772-466-1600, ext. Pay Your Bill Online. Additional information will be provided when an appointment is scheduled. The administrative building located at 206 S. 6thStreet will continue to offer extended drive-thru hours of 7:30 am-5:00 pm, Monday through Friday, and lobby hours of 9:00 am-5:00 pm, Monday through Friday. Pay via Auto Pay. We encourage you to view the many online payment options available at www.fpua.com. Protective Plexiglas shields have been installed on all customer service workstations and at the receptionist desk. If it is determined that the work order will be processed and FPUA personnel will be onsite, please do not approach them. However, the people who live at the complex said they never have had to do without it. Notify FPUA and schedule your service request at your convenience. Please be patient as you may experience long wait times while we work closely with each and every customer. If you dont have soap and water, use a hand sanitizer that contains at least 60% alcohol. FPUA is proud to serve you, and we will face this challenge together. Under utility regulations, these costs are passed along to customers at cost, through a charge on their bill commonly referred to as a fuel adjustment fee. Utilities do not profit from increased fuel and purchased power costs. The drive-thru is located at 206 South 6th Street and is open Monday through Friday, 8 am-5 pm. Or pay on doxo with credit card, debit card, Apple Pay or bank account. 24-Hour Account Access. Extra personnel will be available to answer incoming calls. This project will eliminate aging septic systems, thereby protecting our waterways, notably the St. Lucie River and Indian River Lagoon.. 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