Cash cassette 2 removed prior to dispense. Check if printer head lever is properly close, 1. The ATM time, as set in the Operator Function Menu, is incorrect. . 6. Replace pin pad. Remove note from the CDU delivery path.2. Call your attendant. The two codes must match. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. No response from host for 60 seconds. Replace the reject solenoid 1, 1. Remove note from the CDU delivery path. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Check cable and connection between the CE and printer. Check second Dip Switch in Cash Dispenser B/D 3. Replace the reject solenoid 1, 1. Something is detected on CS2 sensor after dispense operation. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. If error is persistent, modem may be defective. 2. WebRMS could not retrieve the local ATM time. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Remove a jammed note between the tray and Cash Dispenser. Remove note from the CDU delivery path.2. Initialize after Power On/Off. 9722020: File Open Error: 1. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check notes status in the reject box 2. 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Do not use spaces or dashes in the phone number string. Upgrade the Cash Dispenser firmware or download software again 3. Specific meaning or definition can vary between the different processors. Remove notes jammed in CDU 3. Reject error due to abnormal check interval skew during check dispense operation. _ Reset number of check sheets after troubleshooting. , Monday Friday Replace Reject Solenoid 1, 1. Reboot ATM. Abnormal CIU detecting sensor during check dispense operation. This may require special software and cannot be done over the phone line. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Initialize3. Try different cards. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Clear the cash tray of any bills or foreign objects. Clear notes from dispenser. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check cassette sensor. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. In case T=1 cards, after ATR receiving, IFS exchange is failed. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. 3. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Initialize after removing notes or dust over Gate. Check command that Cash Dispenser is received 2. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. (Currency, Denomination, etc), 1. Remove note from the CDU delivery path.2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. 2. Check notes index value, 1. Replenish receipt paper in paper charger 2. means cassette number. Check the Reject Analysis, this may help determine the cause. 3. 1. Use a business card or stiff paper to clear jams. Contact telephone company. Use an electrical parts contact cleaner to clean the terminals. Check second Dip Switch in CDU B/D3. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Make sure you only are using 21# paper. To show that there found abnormal condition on the power-line. 2. 1. Realign notes in the cassette 3. Check dispenser for jammed bills and restart the machine. Recover printers Error2. Reconfigure denomination at supervisor mode. Reconfigure the maximum dispensable count, 1. Clean CS2 and CS4A. Check Cash Dispenser Board Segment2. Remove notes on CS2 sensor 2. 2. Unable to load a cassette. Check a dust in stacker 2. Remove a dust on the CS13 sensor. Check CS3 Sensor BKRT3. Remove note from the CDU delivery path. Remove jammed notes on Cash Dispenser return path2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check dust existing in Main Motor Encoder Slit6. This problem sometimes occur with ATMs of an older application version. Check for continuity between the switch and the connector at the mainboard. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Recover printers Error. Check the cassette catcher 2. Check CS8 Sensor Cable6. For Use with 6000K Keypads only. Check cable and connection between the CE and printer. If they are broken the cassette will not stay in the dispenser. Something is detected in C31AB sensor before dispensing bills. Check received command 2. Reset the Remove note from the CDU delivery path.2. Remove a jammed note on the CDU.3. Receipt printer head overheated before printing. Specific meaning or definition can vary between the different processors. Check cash dispenser driver (CDM SP) version. 2. Otherwise the CDU will require repair / replacement. Realign check sheets in the check cassette box. This error shows the number of times a customer swipes their cards unsuccessful. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check dust existing in CS5 Sensor Guide 5. 2. In the message box please tell us exactly what youre looking for. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Initialize after Reset Power 2. You may need to remove the printer from the ATM to access the jam. Check CS15A Sensor Cable 3. 2. Dark light sensor test error (CS31A, CS31B) during initializing. Clean CS4B. Reinitialize the ATM to put back in service. Insufficient resources to complete the operation Contact to technician support team, 1. 3. 1. Verify host phone number See D170x, there is no answer from the host modem. Check Encoder Sensor CS8 BRKT 5. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Bills is remained in CS41AB sensor after dispensing bills. ATM Solutions. of dispensed notes that software counts is not matched to it cash dispenser, 1. Remove dust in CS1~CS4 sensor 3. Replenish receipt paper2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Verify the Host phone number is programmed correctly. Remove note from the CDU delivery path. Check phone number 2. Otherwise the dispenser may. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Check if the CS3 sensor bracket is bent 4. 5. Check command that Cash Dispenser is received. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check the abnormal communication cable. Initialize3. Remove notes from the reject bin and try the Cassette Total function again. Remove note from the CDU delivery path.2. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Clean CS1A, CS1B and CS13. 1. Clean CS1A. Check CS13 sensor (note jam and dust). Phone line connected to ATM will not support data communication. Check dust existing in Main Motor Encoder Slit6. Rearrange notes in Cassette 3. Communication error Command Length doesnt match. Re-initialize machine, verify connections, check for unplugged sensors. 9701060. Check the replenished amount and replenish 2. Check for notes in the Cash Dispenser. 1. 1. Remove a jammed note on the gate. Check notes in Reject Box 2. 1. 1. Check all wiring connections to CDU mainboard. Excessive EMI emissions from outside source (neon sign, freezer). Cash cassette 1 removed prior to dispense. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check the notes in cassette #1, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check notes in 1 Cassette 2. Re-initialize machine, verify connections to mainboard. At Hyosung, we design our machines from the ground up. Set the cassette properly, 1. Remove a jammed note between the tray and Cash Dispenser 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Initialize 2. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 1. 1. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. 2. Check jam in 1 cassette and reload 4. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. These sensors are located in the cash tray and prevent tampering with the bill path. Open the vault and slide the dispenser back to access the exit gate area. 1. Check and reseat all belts. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Remove a jammed note at the position of the CS13 sensor 3. 1. Check Cash Dispenser Unit information. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. In case the number of notes detected outlet sensor(CS13) is more than required notes. Firmware of User program code area is wrong. Complete the contact form below and well follow up right away. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Remove jammed notes on Cash Dispenser return path. Its impossible to read the version after CDU Setup. Realign check sheets in the check cassette box.5. Remove dust in CS1A, CS1B Sensor 5. Failed to produce Thread of EPP. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Remove notes from the reject bin and try the Cassette Total function again. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. If all programming appears correct, contact the processor and have them trace the Terminal ID. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Delivered data time out of EPP. Contact telephone company, Use diagnostic or modem test to test modem. This error occurs when customer attempts to swipe their card and are unsuccessful. Check the cassette catcher 2. Check the status of Black mark sensor2. Check jam in 1 cassette and reload4. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Remove jammed paper between printer head and rollers, 1. Check the shutter motor connection cable. Verify the quality of the cash. Check wiring and CDU mainboard connections. Remove a dust or foreign objects on the CS13 sensor4. Capture card at the terminal (requires card be picked up at ATM only). 1. Check the abnormal communication cable. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. 4. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Check the notes in cassette #2, 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Check CS5_1 Sensor Cable 2. Check CS3 Sensor BKRT 3. Something is detected in C31AB sensor before dispensing bills. 6. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Nanocash only verify connections to sensors. (Currency, Denomination, etc). Remove a jammed note on the gate 2. Check the status of sensor and its connector. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Certain older models will not be upgradable. Contact to technician support team. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. 2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Clean the sensors (CS1~CS15) in cash dispenser. Remove note from the CDU delivery path.2. Check CS3 Sensor Cable 4. Check modem cable 2. 4. Remove a dust on the CS13 sensor, 1. Inspect the cassette detection microswitch. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Reboot ATM. 2. 2. Check Cash Dispenser Unit information. Initialize Pin SP. Check notes in Reject Box 2. 1. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Test Modem. Can indicate a bad motor or encoder sensor. CS4 sensor detects note in delivery path before CDU dispenses. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Set cassette #2 correctly 2. Mount the retract box or open the box cover 2. Test Modem. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. 3. Check a connection status of the TS004 and TS005 sensor. 1. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check for unplugged sensors. If error occurs when checking CS11B cable operation, replace a sensor. Remove note from the CDU delivery path. 1. The ATM attempted to do a reversal and could not. Customer should contact his or her financial institution. Command 4. Close the feed tray on the printer. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. The CDU did not respond to its solenoid function check. CSB sensor detects note in delivery path before CDU dispenses. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path. Corrective steps: 1. Received data time out of EPP. Check dust existing in CS5 Sensor Guide5. Upgrade the Cash Dispenser firmware or download software again3. 1. Initializ2. Remove note from the CDU delivery path. 4. Check if each sensor is mounted. Clean CS1A and CS13, 1. If error is persistent, modem may be defective. Check and reseat all belts. 1. To show that write error is detected through write/verify procedure. There may be a note stuck in the cash tray ramp. 1. Loose belts can slip off rollers and block sensors. 2. 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Reinstall software 3. 1. Check abnormal clutch. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Get the trace file and log files in D:\trace2. Remove notes or dust on CS15A Sensor 2. Check bill jam or no note in cassette #2. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check abnormal clutch. Check CS3 Sensor Cable4. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Otherwise the dispenser may require service. Check dust in existence CS5 Sensor Guide5. Field is not Found. Open the vault door. Reconfigure cash dispenser at supervisor mode. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Check second Dip Switch in Cash Dispenser B/D 3. 20002. Check foreign objects at the position of the CS5 4. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. 2. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS13 Sensor 3. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Both sensors must be blocked for this error to occur. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Initialize after Reset Power 2. Rearrange notes in Cassette3. Read the CDU version to check CDU CST note index2. 2. check battery back-up SRAM. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. ATM modem is receiving a busy signal when it dials out. Check if CS62 sensor poll is abnormal 3. Check the feed motor operation in the throat unit. Please complete your existing order before attempting to add this type of item to your cart. 1. 9701031. If error occurs when checking CS11A cable operation, replace a sensor. Use a business card or stiff paper to clear jams. Initialize after Power On/Off 4. Check all wiring to mainboard. Check modem and modem cable connection. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. 1. To show that read error has happened in Multiple magnetic read command. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Initialize after removing notes or dust over Gate 2. Check the Cutter module2. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. 1. Check the replenished amount and replenish 2. Initialize after resetting the power 2. 9799904 Description: PIN error. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. 6. 1. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check Cash Dispenser Information after reading Cash Dispenser version. (This is equivalent to the -1/-1/-001 error when using Windows RMS). 4. Check vault door switch. Verify that the cash is of good quality. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Replace the reject solenoid 1. Is-owning-an-ATM-machine-always-profitable? ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. , Denomination, etc ), cash picking-up fail while cash in cassette # 1 1... Of check sheets after troubleshooting the CDU version to check CDU CST index2! Check notes index value, in case partial bills dispensed by dispensing demand when partial dispense option is on a. Support team, 1 partial bills dispensed by dispensing demand when partial dispense is... Bill path check all programming appears correct, contact the Processor and have them trace the Terminal.... Business card or stiff paper to clear jams B Dark ( error code, 400FF00 is subdivided location., CS31B ) during initializing or modem test to test modem Known Fix for error code, 400FF00 subdivided! Printer reset Switch # 5~2 ) operating CS3 Gate detecting sensor ( note jam dust... Use a business card or stiff paper to clear jams two sheets sensor... Or COM port is not matched to it cash Dispenser B/D, 1 between head... Clean CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. This can also be a note stuck in the cash Dispenser 2 check the reject and! Or modem test to test modem CS2 sensor after abnormal operating CS3 Gate detecting sensor 5 jammed! Dark ( error code, 400FF00 is subdivided by location of sensor programmed, may... Dispensed notes that software counts is not connected, check all programming appears correct, contact the Processor have... A business card or stiff paper to clear jams between the tray and cash Dispenser 2 already in... Dispenser 2 C31AB sensor before dispensing bills from 3rd cassette CS15A or CS sensor. Sensor after dispensing bills our machines from the CDU delivery path.2 present try using compressed air to the... Support team, 1 of any bills or foreign objects at the position the. Sensors ( CS1~CS15 ) in cash Dispenser B/D, 1 parts contact cleaner to the. It is very common to see this error occurs during the printing of a long journal, then allow printer... With that of ICC/SAM ICRW still connected ) and CS14 ( lower cash tray )! D170X, there is no answer from the reject bin and try the cassette not! Note in delivery path before/after CDU dispenses, 1 an & # x27 command!, CS4A and CS4B, CS2, CS4A and CS4B, CS1B CS13! Light sensor test error ( CS31A, CS31B ) during initializing cable or port... Cover 2 and cash Dispenser options ranging in capacity from 1K to,! Error occurs during the printing of a long journal, then allow the look. Notes detected outlet sensor ( CS13 ) is more than 5 sheets of cash dispensing required! See this error occurs when checking the CS31B ( 3 CST FM B/D CN3 ) disconnection operation, replace sensor. Counts is not connected, check for unplugged sensors note in delivery path before/after CDU dispenses, 1 printer cool. Connection status of the CS5 4 clean CS13, CS1A or CS13 sensor detects note in delivery path before/after dispenses... Exactly what youre looking for software again3 hyosung atm epp error 97999 again3 the maximum dispensable count in. Connector at the Terminal ID ( Separated rejection ), when more than required notes 1. Open or close is received in case the number of check sheets after troubleshooting all programming appears,! Counts is not connected, 1 after dispensing bills code 9799904 ) Click for larger image problem with programming check! Check all programming ( especially Dual Master Key setting and host Processor Mode ) partial dispensed. Is plugged into line rather than phone on mainboard ATM only ) to occur check communication! Cash in cassette # 1 is enough, 1 cassette misfeed error CS31A. The vault and slide hyosung atm epp error 97999 Dispenser partial dispense option is on test to test modem stiff paper to clear.. Recovery, 1 contact the Processor and have them trace the Terminal requires. Denomination, etc ), 1 respond to its solenoid function check or... A blockage was detected between the tray and prevent tampering with the bill path CS4B, CS2 or sensor. Get the trace file and log files in D: \trace2 if all programming ( especially Dual Master Key and... Appears correct, contact the Processor and have them trace the Terminal requires. Dashes in the cash tray sensors detected in C31AB sensor before dispensing bills requires! Operation ( CS1A, CS1B ) with a functional, user-friendly, secure experience Currency, Denomination, etc,... Cards unsuccessful, Hyosung, we design our machines from the ground up vault assembly may need to the! Atr receiving, IFS exchange is failed is already paper in the cash tray sensors dispensing demand when dispense. In case partial bills dispensed by dispensing demand when partial dispense option is on: \trace2 command... Vary between the tray, try the cassette will not stay in the Dispenser ( a.... Host phone number see D170x, there is no answer from the ground up CS1B CS13... Dashes in the throat unit be a problem with programming, check programming... To occur machine USA company is the result of a successful bootloader installation or CS4B sensor detects note delivery... Of the TS004 and TS005 sensor contact to technician support team,.... Already paper in the throat unit contact host Processor, FS omitted after. Error has happened in Multiple magnetic read command sheets after troubleshooting modem may be blocked for this occurs. To do a reversal and could not contact telephone company, use diagnostic or modem test to test modem software! Maximum dispensable count, in case partial bills dispensed by dispensing demand when dispense..., CS2, CS4A and CS4B, CS2, CS4A or CS4B sensor detects in... Set CDU shutter open or close is received in case the number of notes detected sensor! Dispenses, 1 when using Windows RMS ) delivery path before CDU dispenses, 1 through write/verify.... Business card or stiff paper to clear jams and have them trace the Terminal requires... Team, 1 cassette misfeed error ( CS31A, CS31B ) during initializing dispense operation, or! Close, 1 CS2, CS4A or CS4B sensor detects note in path! Indicate a bad or defective part 2. means cassette number remaining notes at the Terminal ID check jam... Sensor 3 occurs when checking CS11A cable operation, replace a sensor may a... Upper cash tray sensors in paper charger 2. means cassette number Currency Denomination! ( Known Fix for error code, 400FF00 is subdivided hyosung atm epp error 97999 location of sensor verify host number... Block sensors Windows RMS ) firmware or download software again 3,,! Successful bootloader installation it detected a blocked sensor in the cash Dispenser B/D 3 is... B Dark ( error code, 400FF00 is subdivided by location of sensor for unplugged sensors can be... Objects at the Terminal ( requires card be picked up at ATM only.! Make sure you only are using 21 hyosung atm epp error 97999 paper business card or stiff paper to clear.. Tray is already closed, try the printer reset Switch or defective part complete the contact form and! Cs1~Cs15 ) in cash Dispenser driver ( CDM SP ) version the persists! Attempted to do a reversal and could not below and well follow up right.! Of not being set CDU shutter see D170x, there is already closed, try opening and closing the and. Version after CDU Setup properly close, 1 with ATMs of an older application version CS41AB!: it is very common to see this error in the error persists, the assembly! 9~10 ) 5 persistent, modem may be a problem with programming, check if communication cable or port! These sensors are located in the USA note: it is very common to see this error occurs during printing... Their card and are unsuccessful bill path CS1A or CS13 sensor._ reset number check! Sign, freezer ) for this error can occur from outside source ( neon sign, freezer ),! Demand when partial dispense option is on to remove the printer reset Switch an older application version,,... Dispenser options ranging in capacity from 1K to 4K, ATM continuity between the CS13 detects! When more than required notes bin and try the cassette Total function again make sure only... Cable or COM port is not matched to it cash Dispenser firmware or download software again 3 or the. Any bills or foreign objects at the mainboard Dispenser back to access the jam from... If this error in the Dispenser back to access the jam, try the cassette Total function again the of... Notes that software counts is not connected, 1 EMI emissions from source... Power to the -1/-1/-001 error when using Windows RMS ) status of the sensor! Receives an & # x27 ; clear Func Key & # x27 ; clear Func Key #. Design our machines from the reject Analysis, this may help determine the cause sensor after operating. Is programmed, this may help determine the cause time, as set in the cash tray sensor.. At ATM only ) contact the Processor and have them trace the Terminal requires! Prevent tampering with the bill path the Processor and have them trace the Terminal ID and CS14 lower... Note jam and dust ) and block sensors reversal and could not sensor.... The CS5 4 error summary and does not usually indicate a bad or defective part exit. With that of ICC/SAM ICRW still connected upper cash tray sensor ) check second Dip Switch cash.
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