Any attempt to open a virtual machine is flagged. or instructor has set a password for the exam, Verify you have accessed the exam using Respondus LockDown Browser, Contact your instructor to obtain the correct password, Casue:LockDown Browser doesn't have permission to access camera and/or microphone, On Windows:Check whether you've enabled the correct privacy settings for your camera and microphone. Follow the instructions on the page. LockDown Browser does not save any cookies from your browsing history to your device's internal storage. When you are ready to exit Respondus LockDown Browser, click the X in the upper right corner. Guidelines such as using a better posture, avoiding dark rooms, avoiding making adjustments when the exam starts, and selecting a distraction-free environment can help produce better videos. While technical issues are infrequent, it is a good idea to have plans in case an issue does occur. When you close the LockDown Browser you should see a security pop-up, at which point you can click OK. Re-launch LockDown Browser after clicking through the security pop-up. You can make this quiz always available and give students unlimited attempts so they have as many opportunities to work out issues as they need. If you have not started the exam, close the browser and address the security pop-up windows. If there is an error, a button saying Fix It will appear next to the quiz. If the face cannot be detected in the video it is not possible to determine whether the student taking the test is different or missing. It is also very reliable and does not crash or freeze. It has greatly improved my experience with online courses and testing. 1. Respondus LockDown Browser, it will not open or closes itself, Concord University Information Technology Services, How to Uninstall Respondus Lockdown Browser (Mac), Lockdown Browser is not compatible with personally owned Chromebook orWindows10 in S mode. Alternatively, please try restarting your computer, in the case of MacOS, be sure windows aren't set to re-open when restarted. If the webcam was disconnected from the computing device during the exam, the incident is flagged. The most common causes of Internet Explorer crashes like this are toolbars, add-ons, or Browser Helper Objects. All your browsing history is cleared whenever you end a Private browsing session. Respondus LockDown Browser recommends a wired Internet connection rather than wi-fi/wireless connection because the test will freeze/stop responding if there is a break in your connection. Enter Internet options in the search box, and then tap or select Settings. True positives are those incidences of suspicious behavior that are identified to be true. 1.6 What do I do when Respondus Lockdown Browser freezes/stops responding after I entered Blackboard course, but before I started the test? To determine if this is the case, use the Help Center icon in the LockDown Browser toolbar. I can't imagine NOT using LockDown Browser! Students are required to stay on the examination page until the test is completed. any other browsing beyond that page is restricted. All images are immediately deleted whenever you end session. Enter the assignment password. Some of these differences include: Controls that have been disabled in the lockdown browser include function keys, screengrab, right-click menus, keystroke combinations, and printing. Below are some of the most commonly reported issues, causes and resolutions. 1.4 How do I use Respondus LockDown Browser to take a test? If needed: Read any notices. IE has to be set to default security levels. The reasons for exiting provide by the student are shown. To better understand the workings and the functionality of this exam proctoring browser, it is good we understand how it is applied in different educational systems. http://www.respondus.com/lockdown/information.pl?ID=322612028, http://www.java.com/en/download/testjava.jsp. Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up. You must then also include a URL link to the permitted domain in the quiz question. If prompted, either close a blocked program (e.g. Make sure your system is up-to-date by installing all necessary system updates. Open your course. Close all open programs running on your computer. Open Task Manager, (or Activity Monitor on Mac)& look for the LockDown Browser in the process list, then select it and end it (if multiple of them are running, ending one of them should end them all at once). 1.3 Is Respondus LockDown Browser installed on the computers in the campus computer labs? You will be able to access and take exam without problems. If you want to use this article or images on your website or blog, please contact us. The educator can track the student's activity and progress during the exam. Problem: Lockdown Browser has frozen or the internet connection has been lost. Select Add/Remove Programs (Windows XP) or Programs and Features (Windows 10/8/7/Vista) Or, close any browsers that are open, since Skype will attach itself to those browsers. LockDown Browser integrates seamlessly with Blackboard, Brightspace, Canvas, Moodle, Sakai and Schoology. The following pagedescribes actions you can take to ensure your exams run smoothly. Cause:Incorrect version of LockDown Browser, Cause:Respondus servers have been blocked by your internet/browser/firewall or SSL protocols disabled. Problem: When launching Lockdown Browser, students get a message saying There is a problem with the LockDown Browser settings for this exam. Click the navigation tab. Depending on the browser setting download the lockdown browser installer package. This is very user-friendly. Locate the "LockDown Browser" shortcut on the desktop and double-click it. Follow instructions in this article, Cause #1:LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam. Try using the computer on a different network, or. Navigate to the quiz and select Take a quiz. Accept all the default prompts that you are required to install the Lockdown Browser. An event where the students used a manual process to terminate the exam early is flagged. Close and then restart Internet Explorer for the changes to take effect. Exit all programs, including Internet Explorer. 1.7 I lost my Internet connection while taking an exam with Respondus LockDown Browser, what do I do? On your desktop notice a blue diamond with a gold padlock which is the Lockdown browser icon and double click it to start the lockdown browser. Since you are not yet in the exam, close the LockDown Browser. Try using a different computer on your main network. Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. Currently, the only way to resolve this issue is to do a hard shutdown (i.e. Flags on facial detection are mostly incorrect. Type inetcpl.cpl in the Open box, and then press Enter. If you experience errors while taking a test through the LockDown Browser, check your security settings in IE and the overall functionality of IE. Whenever you update your LockDown Browser, you may also want to do the following: Macintosh users should be aware that Apple supplies their own version of Java for all operating systems prior to OS X 10.7 Lion. IE should be reset to default security levels, and the exam should be tried again. When Internet Explorer finishes resetting the settings, select Close in the Reset Internet Explorer Settings dialog box. Riverside City College. Resolution:Restart Respondus LockDown Browser. The Respondus lockdown browser also works with a Respondus monitor. Only use Respondus LockDown Browser for testing purposes. The student can click on any of the websites or applications to view the details. Step-by-step instructions for clearing browser cache can found through this link Restart your computer Download and install the LockDown Browser from this location only (very important): https://www.respondus.com/lockdown/information.pl?ID=685236077 If facial detection is not achieved for a significant period during the exam the incident is flagged. It's also possible that the instructor will see an error displayed for your exam once they open the Dashboard, and if so, they should click on the "Fix it" button to correct the error. Use the link provided by your institution with the institutions unique code to access the download page. You will be able to access and take exam without problems. http://www.respondus.com/lockdown/information.pl?ID=322612028, http://www.java.com/en/download/testjava.jsp. 2. Then from the settings select "require Respondus . Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. Log into Blackboard using the details you normally use. The educator can also view their activity, progress on the exam. This incident is flagged if there is an indication that the video session was terminated early and that there was no automatic reconnection before the exam was submitted by the students. 1.9 Why does Respondus LockDown Browser always seem to close or lock up in the middle of a test? Shares properties with Safari if on a Mac. Set Require Respondus Lockdown Browser for this exam. If you have any programs running you will get the message: The Blackboard Login page will open. The interface is simple and straightforward. When the LockDown Browser opens, click the name of your assignment to start it. When exiting the exam, students will be prompted to indicate why they are closing the exam. Open your course. Once the instructor opens the LockDown Browser Dashboard for the course, the problem will typically be resolved. After that LockDown Browser should open normally. - Mac Users: Choose 'Force Quit' from the Apple menu, or press Command-Option-Esc. If the icon you use does not say "LockDown Browser," then you are using the wrong icon. Enter the password, or, if no password is required, click, When you are done taking your test, click. This includes the removal of the start button, menu bars, and the system tray. The app does not cache images from websites you've visited. Log into your device as a local administrator with full rights. The Respondus lockdown browser detects cheating by using the computers webcams and microphone to record students video and audio during a test. Respondus LockDown Browser recommends a wired Internet connection rather than wi-fi/wireless connection because the test will freeze/stop responding if there is a break in your connection. Your webcam check will begin in 60 seconds", Faculty and Staff Tools for Collaboration, https://www.respondus.com/lockdown/information.pl?ID=685236077, https://www.respondus.com/lockdown/information.pl?ID=685236077, Open Google Chrome and clear the cache. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser. Lastly, the students can start the quiz. The lockdown browser automatically takes you to the log-in page of Blackboard. These applications can be shut down prior to the start of Respondus LockDown Browser, or you can let the browser close them automatically when it is launched. Facial detection technology is very important to the flagging of events. These include the webcam video of the test taker, the computing device and network used for the assessment, and the students interaction with the assessment. Solution: If the Lockdown Browser software freezes or loses connection to the internet, the student should exit out of Lockdown Browser, reestablish their internet connection (if necessary), and then re-open the exam in Lockdown Browser. When you close the LockDown Browser you should see a security pop-up, at which point you can click OK. Re-launch LockDown Browser after clicking through the security pop-up. The application is available for Windows and Mac computers. Type inetcpl.cpl in the Search box, and then press Enter. The instructor can view the flagged videos from a selected point on the timeline. In most cases, as long as the time has not expired, it should let you back into the exam. If the student misses and is not detected in the frame for some time the incident will be flagged. As soon as you have completed the exam, immediately e-mail your instructor to let them know what happened. Over 2,000 institutions use LockDown Browser with their LMS, making it one of the leading third-party tools for learning systems. Annual licensing of LockDown Browser includes 200 free seats of Respondus Monitor, After finishing the exam and closing the Respondus browser you regain normal access to applications and websites on your computer. Close all open programs running on your computer. The following tips may help to correct other problems encountered with Lockdown Browser. LockDown Browser is a custom browser that locks down the testing environment within a learning management system. It also hides or forces you to close other applications. LockDown Browser is available fo LockDown Browser has been updated with a number of bug fixes and new features. If you attempt to use the browser to access additional course content,like lecture notes or worksheets, it may cause the program to encountera problem and freeze or close. 2) You can also restore the default settings on your computer by following these steps: a) Start the system from a power down (not suspension). However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. When the page opens, you will see download links for both Windows and Mac operating systems. At the bottom of the screen, there is a list. More info about Internet Explorer and Microsoft Edge. Chrome, Edge, Firefox, etc.) Since you are not yet in the exam, close the LockDown Browser. Instructions on updating Lockdown Browser can be found on the Respondus help website. Open the course that has the test you are required to do. If the icon you use does not say "LockDown Browser," then you are using the wrong icon. On the the confirmation screen, select 'Close the Browser': - Windows Users: Press CTRL-ALT-DEL and select the Task Manager to see all open programs on your computer. Find the lockdown browser and click the Edit Course Navigation icon. The application does not save any files that you download from websites you visited. Once you have closed the Respondus session . You can then determine whether any further action needs to be taken based on the submission time. This provides you and the students the most flexibility should an issue occur. In the search results, tap or select Internet Options. LockDown Browser app does not save any data entered into forms on websites you visited. Do not use, Temporarily disable all security software. Its possible some programs may be interfering with LockDown Browser. screen capture, instant messaging) by choosing Yes, or, close LockDown Browser and close the blocked program, then restart. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser. Must have a compatible LMS integration. 1.6 What do I do when Respondus Lockdown Browser freezes/stops responding after I entered Blackboard course, but before I started the test? Now rename the "Chrome" Folder inside the Google folder to "Chrome.old". For Macintosh operating systems prior to Lion, use the Software Update feature (available through the Apple menu) to check for Java updates. If you are getting an error when you attempt to open the LockDown Browser that says You may not have the appropriate permissions to access the item, it may be an issue with the permissions on your system or antivirus software. When you are using Respondus LockDown Browser, it locks down your computer screen, preventing you from seeing anything other than Blackboard. Cause:LockDown Browser installation may be corrupt or running in an inconsistent state. Locks down student computers to prevent cheating during exams The LockDown Browser app is the easiest way for teachers to control students during online testing. Enter your. Click Launch LockDown Browser. These webcams are used to detect behavior that may be linked to cheating. If all of the questions are on a single page, there are certain cases where a student will not realize they lost connection until going to submit their exam. Select Add/Remove Programs (Windows XP) or Programs and Features (Windows 10/8/7/Vista) Or, close any browsers that are open, since Skype will attach itself to those browsers. What does this mean? Original product version: Internet Explorer 10, Internet Explorer 11 Students are not allowed to access any application or websites once the exam has started. Facial detection rates drop if the students face is heavily cropped or if the face is turned away. You can then manually add up the points from attempts 1 and 2. You will be able to access and take exam without problems. Enter your. Integrates seamlessly with Learning Management Systems. On the test that you wish to use the Respondus Lockdown browser on click the down arrow and then click settings. When you close the LockDown Browser you should see a security pop-up, at which point you can click OK. Re-launch LockDown Browser after clicking through the security pop-up. 1.3 Is Respondus LockDown Browser installed on the computers in the campus computer labs? Click Start. whether Respondus lockdown browser records you. Cause: You are not using LockDown Browser and most probably using a regular browser (e.g. It cannot be installed on any other different device. LockDown Browser is a custom browser that locks down the testing environment within a learning management system. Respondus does not allow virtual machines to work during an exam. Click Respondus lockdown browser and then click continue to lockdown browser. LockDown Browser Mac has a simple, intuitive interface. Finally, if you are running any third-party toolbars or add-ons, remove them from Internet Explorer. If you use Windows XP, select Start > Run. At the bottom of the screen, there is a list. The face should be detected to avoid a change of persons during the examination. One should sit for the test until its done. A common way to accomplish this is to give the student a second attempt where they only complete the questions they didn't get to on the first attempt. The application has excellent support. They cannot be exited, minimized, or resized before they are submitted for grading purposes. This article provides a resolution for the issue that Internet Explorer opens, flashes, and then closes immediately when you start it. use comma for multiple categories exg. Respondus flags events where internet interruption occurs that affected the video too. If a test requires you to use the Respondus lockdown browser, you must download the lockdown browser before you start the test. If during the facial detection check portion in the startup sequence facial detection could not be achieved, the incident is flagged. Follow steps in this guide Also, make sure you have enabled "Show hidden files and folders" in folder options. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. 1.7 I lost my Internet connection while taking an exam with Respondus LockDown Browser, what do I do? Make this available at least a few days before the exam. To start the Lockdown Browser, go to Finder, click on applications, and double-click on the Lockdown Browser. The Internet Options dialog box appears. 1.5 When I open a quiz I get the message: You must complete this assessment in Respondus LockDown Browser. The computing device and network data will help generate events that can be flagged such as auto restarts of the webcam session, video interruptions, attempts to switch applications, and mouse and touch usage. For Windows 8.1 and Windows 10 Swipe in from the right edge of the screen (if you're using a mouse, press the Windows+C keys), and then tap or select Search. This usually needs a good check from the instructor. Follow the instructions on the page. Select Yes. These include dark rooms and the webcam being directly proportional to light. They will be able to finish and theirexam will be marked as late. You can set up a second exam attempt using, If the student has not submitted their exam already, you can grant them additional time using. Select the course in which the test is to be held by using the lockdown browser and then click on settings. LockDown Browser is a custom browser that integrates with learning systems to prevent copying, printing, accessing other applications, and visiting other websites during online tests. Set up a one question test quiz to allow students to get comfortable with Lockdown Browser and Monitor and troubleshoot any potential issues. This occurs when there is a second level link being accessed from a primary level link. The browser functions just like the other standard website. To avoid problems on the day of the exam, we recommend that you take the following steps: 1. Note If you are using Firefox and cannot open an assignment using LockDown Browser, you . We strongly recommend using an Ethernet (wired) Internet connection with a speed of at least 512 Kbps or higher while taking your exam in LockDown Browser. When LockDown Browser closes or appears to "freeze", it is commonly due to one of a few actions: a pop-up from another application appearing behind the LockDown Browser (meaning it will be hidden from you), clicking a corrupted web link (which LockDown Browser will block), or losing your internet connection. b) Start LockDown Browser and let it navigate to the institution's login page. If the icon you use does not say "LockDown Browser," then you are using the wrong icon. If we didn't have LockDown Browser, we wouldn't have online testing in the School of Nursing. This is a webcam feature that is used to record students as they do online non-proctored exams. 1.4 How do I use Respondus LockDown Browser to take a test? Solution: This error typically occurs when a quiz has been copied over from a prior course and an instructor has not accessed the Lockdown Browser dashboard for the new course. Enter the password, or, if no password is required, click, When you are done taking your test, click. The Respondus monitor flags an instance where a webcam is connected as the exam is ongoing. In the search results, tap or select Internet Options. If the problem persists, there may be a block elsewhere on your PC (firewall, anti-virus software) or possibly in the ISP/network you are using. Click Settings at the bottom. When the page opens, you will see download links for both Windows and Mac operating systems. Select Yes. Can you go to the This PC > Local Disk (C:) > Users > "your username" > AppData > Local > Google. Close all open programs running on your computer. If the students restricted the facial detection alerts and did not receive the alerts again after, the incident is flagged. It is best to close every program on your computer before starting the LockDown Browser. A review priority is a comprehensive measure that shows whether the exam section of students requires instructors to take a look. Immediate improvement in flagging can be achieved through automated flags. Note: If you go to another website, restart your computer, or make any changes to your computer, you may encounter this problem again when you launch LockDown Browser. Once you select "Options" from the menu, select "Applications" and ensure that the application type "RLDB" is set to be opened by LockDown Browser. No other browser can access tests that are created using the Respondus lockdown browser. The LockDown Browser will notify you if any applications are running on your computer that interferes with the browser and you will be asked to quit out of them: 3. An incident where multiple faces are detected in the video is likely to be flagged. "e-mail , Hardware", Issue 01 - LockDown Browser is not opening, Issue 02 -LockDown Browser is not displaying AUS iLearnlogin page or saying "LockDown Browser should not be used to log in to your Learning System", Issue 03 -Error message displays: Unable to retrieve settings from the Respondus server, Issue 04 -LockDown Browser is continuously prompting for a password, Issue 05 -Spinning Wheel During Webcam Check or a message that reads "There was an error trying to activate your camera", Issue 06 -You are getting the message "Connecting to media server, please wait" and exam doesn't start, Issue 07-You are getting the message "Update server is not supplying information, or the connection to update server is blocked", Issue 08 -You are getting the message "There is a problem with the settings for this exam", Issue 10 - You are receiving the message "We are experiencing a high number of users starting exams at the same time. Select the Respondus lockdown browser and then click continue to work with the lockdown browser. LockDown Browser also blocks hundreds of common and advanced methods of digital cheating, such as the use of Virtual Machines, remote desktops, screensharing, instant messaging, screen recording, keystroke combinations, launching applications with timers/alerts, browser cache exploits and much more. Clicking Lockdown browser in the course menu. If students try exiting the browser they will go through similar steps to above. LockDown Browsers name says it all: it "locks down" the browser on a computer or tablet. The support team is also available to help with any questions or problems. All attempts of keystroke combinations and application switching swipe are flagged. When a new version of LockDown Browser becomes available, the system will prompt you to update your installation of the software. A pop-up window will ask whether the instructor requires a password. Download and install theLockDownBrowser from this location only(very important): Access the Control Panel and select Network and Internet, Select Internet Options and on the Security tab, ensure that your settings are not higher than Medium. Created on January 27, 2021 Respondus lockdown browser Hi , i tried to install a respondus lockdown browser but every time i tried to install it showing " installshield launched but seems to have closed without finishing". Then, manually stop Skype before starting LockDown Browser by starting Task Manager and using End Process to stop all Skype processes. Respondus LockDown Browser recommends a wired Internet connection rather than wi-fi/wireless connection because the test will freeze/stop responding if there is a break in your connection. Tap or select the Advanced tab and then tap or select Reset. Find the lockdown browser and click the Edit Course Navigation icon. 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