Our site is directed to people residing in Nigeria. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Please provide a valid email address in order to receive the confirmation mail from us. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. Welcome to TLScontact UK in Nigeria. 67, rue Saint Lazare _gid Google Analytics Used to distinguish users 24 hours Please check with the third party if they received a notification about the passport being ready for collection. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. Be likely to harass, upset, embarrass, alarm or annoy any other person; Cancellation rights You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. 2019 - 2023 TLScontact. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; Legitimate TLScontact employees will never ask you to make payment via telephone or social media. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; UK in Nigeria on Twitter: "Update on UK Visa Application. 15. It is not intended to amount to advice on which you should rely. When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. A valid e-mail address. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; Our Security Notice, which sets out information about security rules to be followed at our Application Centre; Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Breach of the Terms of Use You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). All such rights are reserved. For the best experience on our site, be sure to turn on Javascript in your browser. Carry out further verification procedures in relation to your application/service; 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. All payments related to TLScontact services should be made directly via our website or at our visa application centre. The Content Standards must be complied with in spirit as well as to the letter. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). This list may vary depending on a Clients requirements and the services you request from us. Welcome to the Belgium Visa Application Centre. For the best experience on our site, be sure to turn on Javascript in your browser. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. By continuing to use . Prohibited uses If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. All e-mails from the system will be sent to this address. Do not visit the Visa Application Centre until you have received this email. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. At TLScontact, we manage visa and consular services for government clients around the world. Governing law - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. Attention: Fraud Alert. We want to ensure you remain in control of your personal data. Scope of the Service 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. How you may use material on our site Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. Cookies typically enable websites to work, or work more efficiently. We will only disclose personal data that is necessary to deliver the services concerned. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. 2.2. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. For the best experience on our site, be sure to turn on Javascript in your browser. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. TLScontact is a registered trademark. Personal details: name, email address. Representatives may submit personal data about you on your behalf. In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. Any content you upload to our site will be considered non-confidential and non-proprietary. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. Send you communications and notifications concerning the status of your chosen service. All e-mails from the system will be sent to this address. You can also contact us by filling out the form below. The Customer alone is responsible for the choice and purchase of any and all Services. Intellectual property TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Which cookies does TLScontact use? 3.2 Price of the service fee of HMPO/UKVI Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. You also agree: By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. 3. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees By using our website, you are consenting to our use of cookies. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. Kindly note that we reply to the inquires sent only in English. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. 9. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Email: TLScontact use the following cookies on the websites. You will find the relevant information on the gov.uk website. 21. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. Loss of business opportunity, goodwill or reputation; These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). Be defamatory of any person; Assist you in your application/service; Will never be used for any marketing purpose by the third party. Data protection We will never transfer your personal data in an unsafe or unsecure way. Address: You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. You must keep your account details safe The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: Cookies Policy. We work with third-party product providers to provide you the best customer experience. _ga Google Analytics Used to distinguish users 2 years TLScontact New UKVI Visa Application Centre in Victoria. TLScontact will issue the Customer with an invoice upon payment of the Service. Our site is only for users in Nigeria Please begin by selecting the country where you are applying from. The content of the Website is the property of TLScontact and is protected by intellectual property laws. The grounds we may rely upon are: Our site is for domestic and private use. We reserve the right to withdraw linking permission without notice. We may suspend or withdraw our site Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Links to other sites Any equipment or network or software owned or used by any third party. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) Request feedback to improve the quality of our services; Our Visa Application Centre is open for new appointments. These rights may be exercised in accordance with the conditions and procedures set out on the Website. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Welcome to TLScontact UK in Nigeria. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: 13. The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. Prepare your supporting documents
However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. We keep your personal data in accordance with our legal obligations and with our Clients instructions. Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. For more information, click here. Find out all mandatory steps to apply for a UKVI visa. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. 18. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. Introduction Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. 1. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. We may make changes to our site 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union For more information, click here. We will only use your personal information as set out in our Privacy Notice. We will hold your personal information on our systems only for as long as is necessary to provide the service. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. We will never transfer your personal data in an unsafe or unsecure way. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Log in to your TLScontact Account. The Customer is advised that: We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. Learn more Cancellation or suspension of your registration does not affect any statutory rights. Why does TLScontact use cookies? Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. TLScontact will issue a receipt for the transaction upon receipt of payment. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. This can be found on your appointment booking confirmation. Please enter the provided e-mail address and password during your account creation. Third parties place the following cookie on TLScontact websites. The Customer is required to read and understand these terms and conditions before placing an order for the Service. You might have some questions as you go through the visa process. 22. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You will find below some useful information and links to help you. Thank you for your understanding and cooperation. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. For any question as to such fees please consult the following link. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. 2019 - 2023 TLScontact. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. No liability for damages HOW LONG WE STORE PERSONAL DATA? About Us Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. In all cases, TLScontact will provide you with a substantive . Ensure the security of TLScontacts employees, visitors, customers and premises; Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). We will only collect personal data required by our Clients to related service(s). If you purchase services from our site, our Terms of Service apply to the sales. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. Infringe any copyright, database right or trade mark of any other person; Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. All rights reserved. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. 1 minute The standards apply to each part of any Contribution as well as to its whole. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. When Google Analytics is used, the web browser automatically sends certain information to Google. All fields are required. 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