We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. You can sue Sandals Resort in small claims court to recover your refund. However, we recommend you check your final flight times on the day of departure. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. FREE WEEK. If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. Level Contributor 1,125 posts 20 reviews 62 helpful votes 3. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. Our contact details are available in section 2 of this policy. All flights are non-smoking. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. We will not be liable for any refund, or compensation or any costs or expenses you incur. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. In relation to package holidays, you will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you. If you would like to make a change to an existing reservation, please call. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). Scheduled and Charter flight timings and days of operation are subject to change. Unavoidable and Extraordinary Circumstances. Therefore, the Terms form part of our agreement with you and cannot be separated. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. Secure Flight is intended to address the security and efficiency of airline watch list checking. The best way to contact Sandals is to call them directly. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. Certain airfares may be nonrefundable regardless of time of cancellation. We will acknowledge your complaint within 14 days and provide a full response within 28 days. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). If you have already booked, we will let you know about any changes as soon as we can. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. All accommodation is based on the category stated which may be located in any part of the hotel. Both found the booking in question. (b) attributable to a third party unconnected with the provision of the travel services included in the holiday and is unforeseeable or unavoidable; or. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. The phone number for Sandals Resorts is 1-888-726-3257. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Charges will be added to the new booking confirmation. We may change the advertised price of any holiday from time to time. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. Canceling this early will get you a full refund. Link for Panache Triple Strap Sandals Copied Shop the look. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. This applies to children and babies. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in these terms and conditions. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passengers booking Passenger full name, date of birth, gender, itinerary. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Please note such insurance policies do not have to be purchased via us or any third party we may recommend. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. The cancellation charges outlined above are liquidated damages and not a penalty. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. If all else fails, contact Sandals directly as you made your original reservation wtih them. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Cancellation charges depend on when Unique Travel receives notice of the cancellation. We will not make a profit from this; and. Holiday periods may be subject to additional cancellation charges. 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